A completed payment is not credited

The provider's success page and JuicyTraffic's final credited status are separate steps.

1. Open Balance & billing and find the pending order.
2. Confirm that the provider shows the same order or invoice as completed.
3. Wait briefly and refresh; a signed provider notification can finish the order after the browser returns.
4. Do not submit another payment while the first transaction is complete but still pending locally.
5. Contact support with the internal order ID, provider order or invoice ID, UTC time, package, and amount.

JuicyTraffic verifies the provider signature, environment, order, amount, currency, and final state before adding credits. These checks prevent a browser redirect or modified callback from crediting an account.

Never send payment passwords, wallet recovery phrases, API credentials, or webhook signatures to support.