Troubleshooting
A conversion is not recorded
Check attribution, goal matching, and the published success page. Updated 2026-08-22A conversion is accepted only after the same browser first lands through the saved Campaign Link and then reaches that link's enabled goal.
Check in order
- Confirm the visit started through the complete saved Campaign Link.
- Confirm the probe is installed on both landing and success pages.
- Verify that the conversion goal is enabled.
- For a URL goal, compare the success-page path and exact or prefix setting.
- For a Meta-tag goal, confirm the generated marker is in the success page's HTML and not in the global header.
- Run Test conversion with a newly generated test URL.
Direct, organic, or unsaved-link traffic does not activate a campaign-specific marker. Attribution is browser and device specific, so switching browser profiles or devices breaks the controlled test flow.
A successful conversion is idempotent: refreshing the success page should not increment the count again.