A fair policy for
prepaid credits.

JuicyTraffic uses prepaid, non-expiring click credits. Because credits are available to an account as soon as a payment is completed and can be used immediately, completed purchases are generally non-refundable. This helps keep pricing simple and prevents credits from being used and later returned.

We will review a refund request when you were charged in error, charged more than the amount shown at checkout, received duplicate charges for the same purchase, or did not receive the purchased credits because of a technical issue on our side. If we confirm an error, we may correct the balance, reverse the duplicate charge, or issue a refund using the original payment method where possible.

We may consider a request for entirely unused purchased credits made within 14 days of the original payment. Approval is discretionary except where applicable law requires otherwise, and we may deduct payment-processor, network, currency-conversion, or similar non-recoverable costs where permitted. Welcome credits, promotional credits, and credits that have been used are not refundable and cannot be exchanged for cash.

Email support with the account email address, payment date, amount, payment reference or transaction ID, and a concise explanation of the issue. Please contact us before opening a payment dispute when possible, so we can investigate and resolve the request quickly.

We aim to acknowledge refund requests within five business days. If a refund is approved, it is sent to the original payment method when available. Your payment provider or bank controls when the funds appear and may take additional time to process the refund.

A payment dispute may limit access to the associated credits while it is reviewed. We may update this policy by posting a revised version and changing the “Last updated” date. Nothing in this policy excludes rights that cannot be excluded under applicable law.

For a refund request or question about this policy, contact

[email protected].